We Answered Your Commonly Asks
Are Cripsyy products FSSAI certified?
Yes. All Cripsyy products are manufactured and packaged under valid FSSAI licences, adhering to the Food Safety and Standards Act, 2006, and the FSS (Packaging & Labelling) Regulations, 2011. Each product label carries our FSSAI license number for complete transparency.
What are makhanas, and why are they healthy?
Makhanas (fox nuts or lotus seeds) are a superfood snack — high in protein, low in calories, and naturally gluten-free. They’re roasted, not fried, making them a light, crunchy, and guilt-free alternative to conventional snacks.
Are your products vegetarian or vegan?
All Cripsyy products are 100% vegetarian. Some variants are vegan, while others may contain dairy ingredients (e.g., butter or cheese seasoning). Please check the ingredient label on each product page for details.
Do Cripsyy products contain preservatives or artificial flavours?
No. Cripsyy makhanas are made using natural ingredients and no artificial preservatives or MSG. We use only FSSAI-approved natural flavourings where required.
Can I return or exchange food products?
Due to food safety and hygiene laws, returns are accepted only if the product is:
• Damaged in transit,
• Incorrectly shipped, or
• Past its expiry date upon arrival.
To report an issue, please email support@cripsyy.in with your order ID and unboxing video/photo within 48 hours of delivery.
• Damaged in transit,
• Incorrectly shipped, or
• Past its expiry date upon arrival.
To report an issue, please email support@cripsyy.in with your order ID and unboxing video/photo within 48 hours of delivery.
What if my order is damaged or missing?
Please share a photo or unboxing video with support@cripsyy.in within 48 hours of receipt. Once verified, we’ll send a replacement or refund promptly.
How long will my order take to reach me?
Typically, your order will reach you within 3–7 working days, depending on your delivery location. Delays may occur during holidays or due to courier logistics.
How can I track my order?
You’ll receive an email/SMS with a tracking link once your order is shipped. You can also log in to your Cripsyy account and view tracking under “My Orders.”
Where do you ship from?
All Cripsyy products are packed and shipped from our FSSAI-certified facility in [City, State], ensuring each product meets strict hygiene and quality standards.
What are the shipping charges?
Shipping is clearly shown at checkout.
Do you ship internationally?
Currently, we only ship within India. We’re working to make international shipping available soon.
How should I store Cripsyy makhanas?
To keep them fresh and crunchy:
• Store in a cool, dry place, away from sunlight and moisture.
• Once opened, reseal tightly or transfer to an airtight container.
• Consume within the best-before date on the pack.
• Store in a cool, dry place, away from sunlight and moisture.
• Once opened, reseal tightly or transfer to an airtight container.
• Consume within the best-before date on the pack.
Are Cripsyy makhanas gluten-free?
Yes! Makhanas are naturally gluten-free, making them ideal for people with gluten sensitivities or celiac concerns. However, products may be processed in facilities that handle other allergens, so please read the allergen label carefully.
Are your products safe for kids?
Absolutely! Cripsyy makhanas are safe and nutritious for kids. However, for children under 5 years, supervision is advised to avoid choking.
Can I bulk order or gift Cripsyy snacks?
Yes, we offer bulk orders, party packs, and corporate gifting options.
Write to sales@cripsyy.in or fill out the Bulk Order Form on our website for assistance.
Can I cancel my order after placing it?
Orders can be cancelled within 2 hours of placing or before dispatch, whichever is earlier. Once shipped, cancellations aren’t possible.
For help, email support@cripsyy.in with your order details.
For help, email support@cripsyy.in with your order details.
What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD). All transactions are encrypted and processed securely.
Do you offer discounts or subscriptions?
Yes! Enjoy combo packs, festive offers, and subscriptions for regular snack deliveries at discounted rates. Subscribe to our newsletter or follow us on Instagram @cripsyy for updates.
Are your packaging materials eco-friendly?
Yes! We use food-grade, recyclable packaging wherever possible and continuously work towards more sustainable alternatives.
Still Have Queries?
Sales
Have questions about our products, pricing, or orders?
sales@cripsyy.com
Complaints
Facing an issue with your order or experience?
complaint@cripsyy.com
Returns
Need to return or exchange a product?
return@crispyy.com
Marketing
Interested in collaborations, partnerships, or promotions?