Return, Exchange, Refund & Cancellation Policy
At Cripsyy, we take utmost care to ensure that every pack of our makhana products reaches you fresh, hygienic, and safe for consumption
Because our products are perishable and consumable, we can only accept returns, replacements, or refunds under limited and genuine circumstances, as outlined below.
1.Returns & Exchanges
A return or exchange is accepted only if:
- The product received is damaged, expired, defective, or incorrect.
- A clear unboxing video or photographs showing the issue are emailed to support@cripsyy.com within 48 hours of delivery.
- The product is unused, unopened, and in its original packaging.
Once verified, we will arrange for a replacement or a refund, whichever is more appropriate.
Note: Final decisions on replacements or refunds will rest with Cripsyy’s Quality Assurance team after due verification.
2. Refunds
- Approved refunds will be processed within 5–7 working days to the original payment method.
- For Cash on Delivery (COD) orders, customers must share valid bank details for secure NEFT/IMPS transfer.
- Shipping and handling charges are non-refundable.
- For partial order issues, only the affected item(s) will be refunded or replaced.
- Cripsyy reserves the right to deny refund requests if claims are found invalid, fraudulent, or unsupported by evidence.
3. Order Cancellations
- Orders can be canceled only before dispatch. Once shipped, cancellation or modification is not possible.
- In rare cases (e.g., stock unavailability, payment errors, or pricing discrepancies), Cripsyy may cancel your order and issue a full refund.
- Cripsyy also reserves the right to cancel orders suspected of fraudulent or bulk-buying activity.
- Non-Returnable / Non-Refundable Items
For hygiene and food safety reasons, the following cannot be returned or refunded:
- Opened, used, or partially consumed products
- Items without original packaging or tampered seals
- Products delivered correctly but “no longer wanted”
- Products claimed after the 48-hour window or without valid unboxing proof
5. Customer Support & Resolution
If something isn’t right, our team is here to help.
? Email: support@cripsyy.com
Please include your order number, issue details, and photo/video proof.
We aim to respond within 3–4 business days.
Disclaimer
All claims are subject to verification and Cripsyy’s decision shall be final. Our liability is limited to replacement or refund of the affected product(s) only.